Been busy lately, yesterday I went to oracle support day at Hayyat Amman. It was presented by two oracle support managers, wael sadaqa from Oracle dubi and jafar al omary from Oracle Saudi Arabia, they presented how to work effectively with support and the escalation process and they also stressed on using oracle diagnostics and configuration support manager. They mentioned a little bit about R12 upgrade process and they mentioned that people who are doing upgrade will get more attention from oracle support.
It was good and helpful, the presentations can be downloaded from here
Fadi
An update on this (25-jun-2007)
The presentations can be downloaded from here
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2 comments:
Cant download presentations by clicking the link... Can you reupload it? It will be interesting to me to watch it..
hi amadis,
sorry to say i dont have it, the link was sent to me by oracle presenter mr. jafa, i will check with him and incase he has it i will let you konw
fadi
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